Q. What if I like to look of one of your products, but it isn’t quite right for my needs, are you prepared to alter the styling or move an opening?
A. As with any product that is a little different from what is perceived to be the norm, inevitably questions will arise as to the products suitability for individual needs. We cannot guarantee that we can fulfil everyone’s requirements, but we offer a personal service which we believe is second to none. As our garments are all manufactured in the UK we are able and prepared to amend patterns and move openings etc to try to meet customers’ individual needs, effectively offering a bespoke service. We actively encourage customers to call us to discuss their requirements if our standard offer is not exactly what they are looking for. However with our bespoke service we cannot offer an exchange, so it is important to supply accurate information particularly regarding measurements.
Q. Can I exchange the clothing for a different size if it doesn’t fit?
A. You can with the majority of our standard garments, please ensure the garments are returned unused in the original packaging and in a condition to be re-sold. However we hope our customers understand for hygiene reasons, the Josie and Emma Panties and the Alan Boxer short cannot be exchanged once tried on. Please note if returned garments are not in what we deem to be a saleable condition, we reserve the right to make a charge for the items.
Your UK statutory rights are not affected by our exchanges and returns policy
Q. Are all the clothes washable?
A. All the clothing is fully washable. Certain items do require a little extra care to ensure the fastening continues to work to maximum efficiency. Velcro openings should always be laundered with the Velcro fastened together. This prevents tangling with other washing, and also prevents the tiny hooks getting clogged with fibres from other items in the wash, which will reduce the Velcro’s ability to stick together effectively. Poppered openings should also be laundered with the poppers closed to prevent the poppers being damaged by other items in the wash. These simple steps will prolong the life of the garments.
Q. Do you charge VAT on the items and can I claim this back?
A. Discretely Different is not VAT registered so the rules relating to VAT and claiming VAT relief do not apply. You do not pay VAT when ordering from Discretely Different.
Q. Will you make ‘one – off’ garments?
A. Please feel free to call us to discuss this possibility. We have made a number of special garments and are happy to do so as long as we feel it is within the scope of the fabric and machinery available. We do have to make a modest additional charge for this service for making patterns and prototypes. Please call us to discuss this on 01162386338. Here are a few examples: we have made special side seam free vests for a youngster who spends all day in a plastic cast, some gents pants without seams around the crotch area to prevent discomfort, due to an operation which had not gone as intended, some size 30 pyjama bottoms for a lady who couldn’t get any bottoms which were deep enough in the back rise and long enough in the leg for her needs, pretty but simple nightdresses with a tie closure at the back neck.
Q. Do other people stock your clothing?
A. At the moment our clothing can only be purchased direct from Discretely Different, either through the purchasing options of this on line store, over the phone, using the downloadable order form from this web site and posting it to us. If you have any further questions, please feel free to contact us. We are here to help if we can.
Discretely Different use all reasonable care in the manufacture of the products we supply. However, as personal needs and circumstances vary Discretely Different can accept no liability arising from the use of our products.
Accordingly it is up to the individual or those caring for them to ensure the product purchased will meet their particular needs in all respects. If there are any doubts the advice of a Health care Professional should be sought.